Privacy Policy

Your requests for changes to your personal data

As a user of the services of the company SAS AGH Automobile, you can access and modify your personal data from your customer account.

For any request to access, obtain, rectify or delete your personal data, we invite you to contact our data protection department.

You can also make your request by answering the form below.
For your request to be taken into account, you must contact us by telephone at +33 (0)3 66 88 09 79 and answer certain questions concerning you.

Request form for consultation, rectification or deletion of your personal data:

Introduction

This page describes the principles with which SAS AGH Automobile collects different types of data on its customers. The elements described in this page are explained in detail in the data protection principles of SAS AGH Automobile.
Also this page details the commitments concerning the security and data protection policy of SAS AGH Automobile in order to respect, as much as possible, your privacy.

Definitions

In order to avoid an imprecise interpretation, here are some elements for understanding the terms used:

Personal data: any information relating to an identified or identifiable natural person is deemed to be an “identifiable natural person” a natural person who can be identified, directly or indirectly.

Processing: any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means (collection, recording, transmission, storage, conservation, retrieval, consultation, use, interconnection, segmentation, etc.).

Data controller

Any processing of personal information communicated to SAS AGH Automobile is carried out under the responsibility of the company SAS AGH Automobile, 7, Rue Chappe – 59650 Villeneuve d’Ascq – France.

How do we collect information about you?

The collection of your personal data (such as name and contact details) is most often based on your customer relationship or other relevant relationship with us. For example, we collect data when you take actions on our services, by responding to our contact forms, by using SAS AGH Automobile services or by providing us with other information.

When you use SAS AGH Automobile’s network and communication services, for example by making a call or sending an e-mail, identification data is stored in our systems for the use of the services.

We may collect data based on your consent.

We also collect data from our potential customers when they participate in competitions, sweepstakes or customer events.

What data do we collect?

This data includes your name, surname, telephone number, email address, direct marketing information and consent, company contact information, company name, information provided by yourself, customer classification information, order, delivery, agreement and invoicing. We store what can be connected to you.

Data created and collected during communication includes information about the communicating parties, connection time, routing information, data transfer protocol, connection format, and location information.

When browsing the Internet, “measurement data” is collected using cookies. This data cannot be associated with a person.

The customer information we collect helps us personalize and continually improve your shopping experience on SAS AGH Automobile services.

We use this information to process orders, deliver products and services, process payments and communicate with you about your orders, products, services and promotional offers, maintain and update our files and thus your accounts with us, make available to you content such as wish lists and customer reviews and recommend products and services that may be of interest to you. We also use this information to improve our stores and websites, prevent or detect fraud or abuse of our website and allow third parties to provide technical, logistical or other functions on our behalf.

Types of information we collect

Information you provide to us

We collect and store any information you provide to us through our website or otherwise. You may choose not to provide us with certain information, but doing so may limit your ability to use our services.

We use the information you provide to us, in particular, to respond to your requests, personalize your future purchases, improve our services and communicate with you.

Information collected automatically

Whenever you interact with us, we receive and record certain types of information. Like many other websites, we use “cookies” and obtain certain types of information when your browser accesses the SAS AGH Automobile website or advertisements and other content displayed on other websites by or on behalf of SAS AGH Automobile.

Email Information

To optimize the usefulness and interest of our emails, if your computer allows it, we frequently receive a confirmation of the emails sent by SAS AGH Automobile that you have opened. If you do not wish to receive emails from us, simply notify us by return email indicating your request.

How do we manage your information?

Please note that the staff of SAS AGH Automobile and its subsidiaries and their subcontractors act under an obligation of secrecy when processing data concerning you.

We maintain the confidentiality of your data and ensure that it is only used for predefined purposes.

Your data is processed for the purpose of producing and delivering the agreed communication and other services, developing the services, invoicing, providing you with the best and most comprehensive services possible, and informing you about our services.

We also use your data for customer communication, such as sending information about our services and for direct marketing purposes.

We also use data for customer profiling using billing, usage amounts, duration of customer relationship and external classifications. We use both summarized usage data and person-specific data to create target groups for marketing.

We process data of our potential customers for direct marketing purposes. We strive to ensure that customer data is up to date and correct. We delete obsolete and unnecessary data where possible. We protect all data about you through task-based personal access rights and prevent third parties from accessing the data.

Where do we send your data?

We only submit your data to the extent permitted by applicable law and as indicated in the file description to authorities and other telecommunications companies.

When we use subcontractors, we will sign a security agreement with them that also covers the use of your data. We are also responsible for this kind of handling for you.

SAS AGH Automobile Data Protection Principles The purpose of this data protection policy is to describe the principles and practices that we observe at SAS AGH Automobile to ensure the protection of privacy, confidentiality of communication and legal protection of our customers.

SAS AGH Automobile regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly review the latest statement.

Important core values for SAS AGH Automobile include confidentiality of customer data and communication, as well as protection of customer privacy in all company operations. When handling our customers’ personal data, we follow French legislation, orders and instructions from authorities and good data processing practices.

SAS AGH Automobile implements a high level of data protection. Personal and identification data as well as location-related data are collected only for specific, predefined and lawful purposes and are not processed in a manner incompatible with these purposes.

We protect the security of your personal information during transmission by using Secure Sockets Layer Software (SSL), which encrypts information you enter before it is sent to us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of customer personal information. Our security procedures may require us to ask you for proof of identity before we disclose your personal information to you. We continually train our staff on the principles of data processing and monitor data usage by appropriate means.

General principles of customer data management

The processing of personal data must always be justified for the operations of SAS AGH Automobile. SAS AGH Automobile has defined the purpose of collecting, handling and submitting personal data in the following section.

SAS AGH Automobile only processes customer data necessary for its operations, as defined in the purpose of use indicated in the file description for the customer register. We strive not to process incorrect, incomplete or obsolete data.

The processing of customer data is generally based on a relevant relationship, information received when using or registering for a service or your consent. We may also process your data for other reasons, for example at your request or when required by law. Your information may be processed within SAS AGH Automobile. We encourage our customers to regularly update their contact details.

Veuillez noter qu’en tant que client de SAS AGH Automobile, vous avez le droit de vérifier quelles données vous concernant ont été stockées dans nos systèmes d’information, ou qu’il n’y a pas de données vous concernant dans notre fichier. Vous pouvez également refuser l’utilisation de vos données conformément à la législation pertinente. L’inspection peut être effectuée une fois par an sans frais. La demande d’inspection des données doit être faite avec un document signé entre SAS AGH Automobile et vous.

Collection, storage, extraction and processing of personal data

Register of data collected directly via SAS AGH Automobile services

Contact form Data collected: email and message Objective pursued: Customer relationship management Data retention: Recording in database Retention period: 36 months Access to data: SAS AGH Automobile customer relations department Is the data stored or processed outside the EU: No

Newsletter optin form

Data collected: email
Objective pursued: Marketing emails
Data retention: Database opt-in
Retention period: Duration of customer opt-in excluding refusal by the customer
Data access: SAS AGH Automobile and emailing software
Is the data stored or processed outside the EU: Yes
In accordance with the “Data Protection” law, you can exercise your right to access data concerning you and have it rectified via the contact form available at the top of this page.
Register of data transmitted to subcontractors via the services of SAS AGH Automobile:

Mailchimp (not integrated into the SAS AGH Automobile website at the moment)

Provider information: https://MailChimp.com
Provider location: United States
Objective pursued: Marketing emails
Is the data stored or processed outside the EU: Yes
Service provider’s GDPR charter: https://MailChimp.com/legal/privacy/

Gmail

Provider information: https://MailChimp.com
Provider location: United States
Objective pursued: Emails
Is the data stored or processed outside the EU: Yes
Service provider’s GDPR charter: https://policies.google.com/privacy?hl=fr

Google Analytics

Provider information: https://analytics.google.com/analytics
Provider location: United States
Objective pursued: Analysis of site traffic + Remarketing
Is the data stored or processed outside the EU: Yes
Service provider’s GDPR charter: https://privacy.google.com/intl/fr_fr/businesses/compliance/

Facebook

Provider information: https://www.facebook.com/
Provider location: United States
Objective pursued: Communication, social networks
Is the data stored or processed outside the EU: Yes
GDPR charter of the service provider: https://www.facebook.com/policy.php

Instagram

Provider information: https://www.instagram.com/
Provider location: United States
Objective pursued: Communication, social networks
Is the data stored or processed outside the EU: Yes
GDPR charter of the service provider: https://help.instagram.com/519522125107875

Provider information: https://www.linkedin.com/
Provider location: United States
Objective pursued: Communication, social networks
Is the data stored or processed outside the EU: Yes
Service provider’s GDPR charter: https://www.linkedin.com/legal/privacy-policy

SAS AGH Automobile may only share your data with third parties in accordance with applicable legislation. We submit information upon request to authorities, such as the police and security authorities, as well as other authorities for reasons specified by law.

Information about our customers represents an important part of our business, and we are not in the business of trading it. We share this information only in the cases previously stated and for the purposes described in this privacy policy with SAS AGH Automobile control, which is either subject to this privacy policy or applies rules at least as protective as those described in this privacy policy.
In addition, we may submit your data to subcontractors, in which case we will ensure that the confidentiality of the data is maintained, and we will also be responsible for the management of the data in this case. If we process your data outside the EU region, we will protect your data by ensuring that the subcontractor guarantees the appropriate processing of the data.

Processing of identification and location data relating to electronic communication

SAS AGH Automobile treats all data and messages created during communication as confidential. Our employees are bound by an obligation of secrecy and are prohibited from using messages or other confidential information. When communication takes place over a network, it always leaves a trace. These network traces are called identification data if they can be linked to a person. Network traces are created, for example, during telephone calls, sending emails and SMS messages, and browsing the Internet, and may contain information about the callers, the connection route or routing, the data transfer protocol used, the event, and the terminals used or their location.

SAS AGH Automobile handles identification and location information in accordance with applicable law for purposes such as service delivery and usage, billing, technical development, and marketing. The data may also be used for billing other service providers if necessary. SAS AGH Automobile may also handle identification data in cases of misuse, data security breaches, and breakdown repairs. In all of the above situations, we only process identification and location data to the extent necessary to perform a specific task.

Use of location data

A true location method where another person can track another person’s location requires the consent of the person to be located. The customer may not be located at all if they decline geolocation services. If we submit location information to location service providers, we ensure by appropriate means that there is consent of the person to be located.

Persons authorized to manage identification and location data

Only specific persons at SAS AGH Automobile whose work requires access to identification and location data may process this data. In practice, permission is only granted to persons performing tasks related to billing, maintenance or development of communication networks or services, prevention and investigation of abuse, customer service and marketing. Persons with the right to handle data may only handle it to the extent required to perform individual tasks.

Duration of processing of identification and location data and storage of data

We process identification and location data for as long as necessary for the purposes of invoicing, technical development, troubleshooting, marketing, investigating misuse or data security. However, the handling only takes place to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy. We store the data required for invoicing for at least one year from the due date of the invoice and for a period not exceeding 10 years from the due date of the invoice, unless there is a need to retain the data for a longer period. related to the collection of the invoice. Otherwise, the data is stored to the extent permitted and required by the relevant legislation.

Websites, tracking visits

We also collect data about website visits. This data includes the IP address and the corresponding DNS name, the organization that registered the IP address, the name and address of the page visited, the time the page was loaded and the browser type. Please note that the IP address is an identification required for the operation of the Internet, used to direct messages transmitted over the Internet to the appropriate places. As a rule, the IP address is not connected to the person using the computer, but it can be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.

Cookies

As a customer of SAS AGH Automobile, you can view our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help SAS AGH Automobile determine which sections of its websites are most popular, where visitors go and how long they stay there. The data is used to implement and develop services and target advertisements on the websites. You can prevent the storage of the cookie by changing your browser settings. In some cases, prevention may slow down or make it impossible to navigate the pages or the website.

Data Security

We ensure the security of the data of our services by using methods proportionate to the severity and sophistication of the threats as well as the cost. SAS AGH Automobile takes care to carry out actions aimed at preventing data security breaches or eliminating disruptions that affect data security. In addition, we use all means to ensure that the confidentiality of messages or the protection of privacy is not unduly compromised when carrying out the above actions.
We provide information about our services’ data security actions and other data security issues through appropriate channels, such as our website or customer newsletters.
In order to prevent data security breaches and eliminate disruptions affecting data security, we may, among other things, prevent the receipt of e-mail messages, remove viruses and other malware from messages and take other comparable technical measures. necessary measures within the permitted and required limits specified in the relevant legislation. We use physical, administrative and technical safeguards to keep messages and identification data transmitted over the communication network secret. These actions reduce the risk that data about you will be disclosed to third parties and prevent misuse or other unauthorized access. Some of our services also use standardized encryption methods. Please note that as a user of SAS AGH Automobile services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals carefully and control their use, for example by using secure codes and unique passwords, and to use sufficient antivirus and firewall services and keep them and the operating system updated.

Customer communication and direct marketing

SAS AGH Automobile sends customer messages regarding its products and services to its customers via the consent available in the contact form. SAS AGH Automobile also sends direct marketing messages in electronic format. You have the right to prohibit SAS AGH Automobile from sending direct marketing messages. You can prohibit marketing by following the instructions included in the direct marketing message or via the form available on our website.